eSingaporeOnline provides web hosting to a
large number of clients. We have a
responsibility to protect each client and
provide the best services available. The
following guidelines have been established
to insure this intent is met.
eSingaporeOnline agrees to furnish services
to the Subscriber, subject to the following
TOS (Terms of Service). From herewith in
this TOS and AUP, the usage of "us", "we",
"our", "ours" shall constitute reference to
eSingaporeOnline the usage of "you", "your",
"they", "them" shall refer to client /
customer of eSingaporeOnline.
Use of eSingaporeOnline
services constitutes acceptance and
agreement to
eSIngaporeOnline's AUP as well as the
our TOS (Terms of
Service). All provisions of this contract
are subject to the TOS (Terms of Service) of
eSingaporeOnline and AUP (Acceptable Use
Policy). The AUP may be changed from time to
time at the discretion of
eSingaporeOnline. Subscriber
understands that change to the AUP byeSingaporeOnline
shall not be grounds for early contract
termination or non-payment.
Disclosure :
The AUP specifically prohibits the use of
our service for illegal activities.
eSingaporeOnline
will only disclose subscriber information
including assigned IP numbers, account
history, account use, etc. to a law
enforcement agent or official that provides
an authentic subpena.
IP Ownership :
If we assign a Customer an Internet Protocol
address for Customer's use, the right to use
that Internet Protocol address shall belong
only to us, and Customer shall have no right
to use that Internet Protocol address except
as permitted by us at our sole discretion in
connection with the Services, during the
term of this Agreement. We shall maintain
and control ownership of all Internet
Protocol numbers and addresses that may be
assigned to Customer by us, and we reserve
the right to change or remove any and all
such Internet Protocol numbers and
addresses, in its sole and absolute
discretion. Our allocation of IP addresses
is limited by ARIN's new policies.
Contact & Billing Information
:
You must provide us with, and keep current,
good contact information for you. E-mail and
telephone contacts are required, fax contact
information is encouraged.
Domain Registrations and New
Orders :
You are also requesting us to register your
site for you when selecting "new domain" in
the order form of our site. We will use
viaVerio to
register such services for you on your
behalf and ensure the correct name servers
are used saving you time and money. All
domain registrations are NON-REFUNDABLE.
Free Domain Offers :
Domain names will be transferrable only
after the 30 Day Guarantee period has ended.
Billing and Fees:
Subsequent payments are due on the
anniversary date of the month for that
month's service. Resellers resold client
payments are due on the 1st day of every
month. Accounts not paid by due date are
subject to a $10.00
late fee. Service will be interrupted on
accounts that reach 5 days past due. Service
interrupted for nonpayment is subject to a
$100.00 reconnect charge for dedicated
clients and $20
reconnect charge for shared clients. Service
will be terminated on accounts that reach 15
days past due. If any terms or conditions
are failed to be followed the account in
question will be automatically deactivated.
All credit card accounts are to be
automatically billed on their anniversary
date unless otherwise requested by the
client. We are not responsible for any fees
accessed on the client by their bank as a
result of the client's account being
invoiced.
Disputes and Failure to Pay:
All overcharges or billing disputes must be
reported within 60 days of the time the
dispute occurred. If you dispute a charge to
your credit card issuer that, in
eSingaporeOnline's sole discretion is a
valid charge under the provisions of the TOS
and /or AUP, you agree to pay an
"Administrative Fee" of not less than $100
and not more than $300.
eSingaporeOnline
may temporarily deny service or terminate
this Agreement upon the failure of
Subscriber to pay charges when due. Such
termination or denial will not relieve
Subscriber of responsibility for the payment
of all accrued charges, plus reasonable
interest and any collection fees.
30 Day Guarantee :
All shared accounts are entitled to a 30-day
money back guarantee. This guarantee begins
the day we send out your accounts login
details. If you wish to cancel your account
and receive a full refund within 30 days of
the date you signed up, please use the
cancellation form in the support
section.
This 30-day
guarantee does not include extra services, such as add-ons,
name servers, programming work, or web
designing, you
contract us to process. VPS, Colocation, and Dedicated
servers are not entitled to this guarantee.
If your account has been cancelled by us due
to a breach of the terms and conditions on
your part, you will not be eligible for a
refund.
Refunds :
Domain name registrations are
non-refundable. Refunds or returns are for
credit only unless you qualify for the 30
day guarantee. We will process and apply
credits or refunds within 30 days of
submission. Refunds for annual plans will be
treated as monthly terms. The annual account
rate will be adjusted to the monthly rate,
past and current usage deducated at that
rate, and the remainder returned. VPS,
Colocation, and Dedicated server payments
are NONREFUNDABLE.
Cancellation :
All cancellations must be sent using the
cancellation form in the support center.
While there are no cancellation fees, you
must cancel prior to your next billing
cycle. Payments made up to your cancellation
date are not refundable unless you're
canceling within the 30 day guarantee period
. This does not include any added support or
service fees you have contracted us to
provide. You are obligated to pay for your
account even if you do not use it. Because
we have provisioned services and provided
you with details you have the ability to use
your account. An unused account still uses
system resources that could be used for
other customers. If you have a past-due
balance on your account at the time the
account is closed (either by your request or
due to non-payment), the remaining balance
must be paid within 30 days of when the
account is closed. If we do not receive
payment on the remaining balance in that
time, we will begin efforts to collect any
fees owed. We apply a $30.00
collection fee to cover our costs in
attempting to collect your debt. If our
internal collection efforts fail, we reserve
the right to turn the account over to a
3rd-party (either collections agency or
attorney) for further action. We
reserve the right to report your unpaid
balance to credit reporting agencies. Unpaid
invoices may effect your credit rating.
If client disputes justified charges by
provider on his credit card (chargeback),
provider has the right to charge a $50
administration fee in addition to late fees
and immediately discontinue service. We do
not offer refunds for services after the
initial thirty (30) days of service.
SLA and Credit for uptime :
All users are subject to the terms off this
TOS (terms of service), our AUP (acceptable
use policy), and our SLA (service level
agreement).
Liability and Warranty :
We are not responsible for any damages your
business may suffer. We do not make implied
or written warranties for any of our
services. eSingaporeOnline denies any
warranty or merchantability for a specific
purpose. This includes loss of data
resulting from delays, non-deliveries, wrong
delivery, and any and all service
interruptions caused by us. The client
acknowledges that the service provided is of
such a nature that service can be
interrupted for many reasons other than
our negligence and
that damages resulting from any interruption
of service are difficult to ascertain.
Therefore, client agrees that
we shall not be
liable for any damages arising from such
causes beyond our
direct and exclusive control. You further
acknowledge that our
liability for our
own negligence may not in any event exceed
an amount equivalent to charges payable by
the client for services during the period
damages occurred. In no event shall
we be liable for any special or
consequential damages, loss or injury.
Refusal of Service :
We reserve the right to refuse, cancel, or
suspend service at our sole discretion.
Modifications :
These terms may be modified at any time with
notice. All users are always subject to the
newest terms posted here at all times. It is
the end users responsibility to be aware of
the latest terms of service and other
policies at all time. It is our
responsibility to provide these policies in
a ready and readable form. We will, when
possible, elect to notify clients of updates
or changes to our policies in various
mediums available including but not limited
to; email, forums, ticket systems, and
chats.
Acceptable Use Policy (AUP)
